
How to Deal with Negative Reviews Without Losing Your Mind (or Business)
The Nightmare of a Negative Review Every business owner dreads it. That one-star review. It feels like your entire reputation hinges on a single angry
For years, I’ve loved creating Tech Talk with Dan Harley—a vlog series where I tackled real problems small businesses faced in the digital world. Most of my content stemmed from actual client challenges, which meant I was solving three problems at once:
While I truly enjoyed making those vlogs, there was one major issue: time. Each episode took hours to film, edit, and publish—sometimes three hours or more for just one video. In that same time, I could have written three in-depth articles, solving three different problems and reaching a broader audience much faster.
That’s why I created The SMB Success Playbook—a blog series dedicated to proactive digital marketing solutions for small and medium-sized businesses. Rather than just reacting to problems as they arise, this series will provide actionable, step-by-step advice to help SMBs stay ahead of the curve and avoid common pitfalls before they happen.
Like Tech Talk, The SMB Success Playbook will cover low-cost and no-cost strategies to help businesses grow online. But I’ll also be diving deeper into industry-specific solutions. Whether you’re in home services, retail, real estate, or e-commerce, you’ll find tailored strategies to help your business succeed.
Each post will focus on topics like:
SEO & Local Search – How to rank higher and get found online.
Reputation & Review Management – How to build trust and handle negative feedback.
Social Media & Content Marketing – How to create engaging content that converts.
Paid Advertising – How to make Google & Facebook Ads work for you.
Lead Generation & Sales Funnels – How to turn website visitors into customers.
Industry-Specific Digital Strategies – Tailored advice for restaurants, contractors, medical practices, and more.
Before I wrap up this introduction, I want to hear from you. This playbook is for SMBs like yours, and your feedback—good or bad—is invaluable. What digital marketing struggles are you facing? What topics would you like me to cover? Let me know in the comments or reach out directly.
So, let’s get started. See you after the next click!
Dan Harley II
The Nightmare of a Negative Review Every business owner dreads it. That one-star review. It feels like your entire reputation hinges on a single angry
The Digital Marketing Playbook for Construction Contractors: Why Most Fail and How to Succeed Why Most Contractors Fail at Digital Marketing If you’re a
https://www.youtube.com/watch?v=WSuf1TNH3rgTech Talk #173 – Comparing RingCentral to Ooma VoIP Phone Systems I compare my old RingCentral VoIP service to my new Ooma VoIP phone system. Review
https://www.youtube.com/watch?v=nR0Y4NBHDZUCan A Phone Company Steal Your Phone Number? ~ Dan’s Digital Moment Episode #18 Can your phone company prevent you from taking your phone number
https://www.youtube.com/watch?v=CRw_tggseQ0Are you still using an old POTS phone system? Are you paying lots of money just for a phone to ring? can you answer your
https://www.youtube.com/watch?v=eYgyv9Iad7gCan The US Government Actually Ban Someone From All Social Networks? ~ Dan’s Digital Moment Episode #14 White House Press Secretary Jen Psaki said on